Responsible Gaming at Bitkingz Casino
At Bitkingz Casino, we are committed to promoting responsible gaming and ensuring our players enjoy a safe, secure gaming environment. We understand that while gaming should be entertaining, it can sometimes lead to problematic behaviour. That's why we provide comprehensive tools and resources to help you maintain control over your gaming activities.
Our Responsible Gaming Tools
Bitkingz Casino offers various control mechanisms to help you manage your gaming responsibly:
- Deposit Limits: Set daily, weekly, or monthly limits on deposits to control your spending
- Wager and Loss Limits: Establish maximum amounts you can wager or lose within specified timeframes
- Session Time Limits: Control how long you spend gaming by setting session duration limits
- Temporary Self-Exclusion: Take breaks from gaming for periods ranging from 24 hours to 6 months
- Permanent Account Closure: Request complete account closure if you decide to stop gambling entirely
- Reality Check Reminders: Receive notifications about time spent gaming to maintain awareness
Recognizing Problem Gambling
Gaming should always remain enjoyable entertainment. You may have a gambling problem if you:
- Gamble to recover losses or make money rather than for entertainment
- Borrow money or use credit to fund your gambling
- Spend more time or money gambling than originally planned
- Neglect work, family, or social responsibilities due to gambling
- Experience conflicts with family or friends about your gambling habits
- Use money designated for essential expenses like rent, utilities, or groceries
- Feel preoccupied with gambling or constantly think about your next bet
- Feel anxious, irritable, or restless when trying to reduce gambling
If you recognize any of these warning signs, we strongly encourage you to seek support immediately.
Guidelines for Responsible Gaming
Follow these essential tips to maintain healthy gaming habits:
- Set a loss limit before you begin and never exceed it
- View gambling as entertainment, not as a way to generate income
- Never borrow money to gamble or chase previous losses
- Establish time limits for gaming sessions and take regular breaks
- Balance gambling with other recreational activities and social interactions
- Avoid gambling when experiencing stress, depression, or under the influence of alcohol or drugs
- Only gamble with discretionary income set aside for entertainment purposes
- Keep track of time and money spent gambling
Self-Assessment and Professional Support
If you're concerned about your gambling habits, consider taking a self-assessment questionnaire to evaluate your behaviour patterns. Our dedicated Responsible Gaming Team is available to provide confidential support and guidance at [email protected] or through our Live Chat service.
Account Management and Self-Exclusion
Temporary Self-Exclusion: You can exclude yourself from gaming for periods ranging from 24 hours to 6 months. During this time, you will not be able to access your account or participate in any gaming activities.
Permanent Account Closure: Contact our Customer Support team at [email protected] or via Live Chat to request permanent account closure. We recommend withdrawing any remaining balance before initiating closure.
Account Reactivation: Accounts closed for responsible gaming reasons require approval from our Responsible Gaming Department. We reserve the right to deny reactivation to ensure player safety and wellbeing.
Protection of Minors
Bitkingz Casino strictly prohibits gambling by individuals under 19 years of age, in accordance with Canadian provincial regulations. To protect minors:
- Implement parental control software such as Net Nanny or Qustodio
- Keep login credentials and banking information secure and inaccessible to children
- Never leave your computer unattended while logged into your gaming account
- Avoid saving passwords on shared devices
- Educate children about the risks associated with online gambling
Professional Support Resources
If you or someone you know requires assistance with gambling-related issues, these organizations provide confidential support:
- Responsible Gambling Council (Canada)
- Gambling Therapy
- Gamblers Anonymous
- Gam-Anon (support for families affected by gambling)
- Provincial gambling helplines and counselling services
Consider downloading BetBlocker software to restrict access to gambling websites across all your devices.
Contact Our Responsible Gaming Team
For any concerns or questions regarding responsible gaming, contact our specialized team at [email protected] or reach out through our Customer Support channels. We are committed to providing confidential assistance and ensuring your gaming experience remains safe and enjoyable.
Remember: Gambling should always be entertaining. Stay in control, play responsibly, and don't hesitate to seek help when needed.